Taking the “Passion” out of Compassion: Can pilots take the Human Factors out of the Human?
"As scores of citizens and neighbours crowded onto Balsam Street North to watch and stare, Timmins firefighters and paramedics rescued a city boy from underneath a compact vehicle Sunday around 2:35 p.m. [...] [...] The cyclist suffered very serious internal injuries and was taken to the Timmins & District Hospital and subsequently transported to a Toronto area hospital for treatment of his injuries. The bat-phone ring resounded throughout the whole base hangar a little after 18h... Dispatch had a call for us. Although not too many details were provided at first, the urgency could be heard in the voice of our planner as we informed her that the weather in Toronto was sufficient for us to go and informed us of the verdict: The trip is a go, you guys are going to end your shift in Toronto. At first, the frustration sets in. Why us? Why not wait a little bit more and have our night shift pilots complete this call? The answer quickly came as the phone rang again, and our dispatcher provided a little inside scoop on what was really going on..
